FAQs | Drayton Valley Storage Storage Units

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Frequently Asked Questions

Drayton Valley Storage is dedicated to providing you with hassle-free storage solutions.
Below are frequently asked questions for your information!
If you have other questions, please contact us.
Our staff have local knowledge so we are better able to serve you.

Is there a fee to book a storage unit?

No, reserving a unit is free!

Is there a deposit charged for a gate card or opener?

Nope! You can access the yard easily with our free cell phone app.

Is there a security deposit?

No security deposit is required.

What can I put in a storage unit?

You can store personal or business items, except for:
 Firearms, explosives
 Food (including pet food)
 Hazardous materials
 Living or dead things (plants, animals, etc.)
 Cash, legal documents
 Irreplaceable valuables
 Stolen property

What type of security and protection do you provide?

We have a barbwire topped fenced surrounding the property, a well-lit yard with video
monitoring, security patrols, and monitored gated access.

What type of units do you have?

We have various sizes with easy drive-up access. Here’s a quick guide or use our storage
calculator to find the perfect size!
 5×10 – Dorm or bachelor suite
 10×10 – 1-bedroom apartment
 10×15 – 2-bedroom apartment or small house
 10×20 – 3-bedroom home (no garage)
 15×30 – 4+ bedroom home

What will fit into the different sized storage units?

A person’s belongings come in many shapes and sizes, so to help you with determining what size of a storage unit you need we have a storage calculator where you can input an inventory of your belongings and get an accurate answer.

What type of notice is required to vacate my storage unit?

Same-day notice (written or verbal) is fine—just let us know so we don’t keep charging rent.

What type of access do I have to my storage unit?

Daily from 6:00 AM to 11:00 PM via our free app.
Need assistance? Office hours are:
 Mon–Fri: 9 AM – 4:30 PM

 Sat 10:30AM – 1:30 PM

How do I pay for self-storage?

 In person
 By phone
 Online through our website’s secure payment portal

Why don’t we offer 24-hour storage access?

For security reasons, we limit access. But if you have special circumstances (e.g., business needs), contact us — we can arrange after-hours access.

Can you live in a storage unit or your RV parked at our storage facility?

No, living on-sit, whether in a storage unit or your RV stored at the premises, is prohibited by law. Anyone found residing at our facility will be asked to leave immediately.

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WE LOVE TO HEAR FROM
CUSTOMERS WHO ARE HAPPY
WITH THEIR SELF-STORAGE
EXPERIENCE

The manager at Drayton Valley Storage, Ashley, is fantastic to deal with, is very friendly and goes the extra mile to be sure everything is just right for us. Mini pods are ideal for our special event storage. Pod was delivered to our event location right when we needed it and picked up upon our request. Can’t believe I used to store all this stuff in my office!!

COLLEEN S.

This facility was a pleasure to do business with. The unit was clean, dry and easy accessible. The office staff were pleasant and informative. I would definitely recommend them and use again if necessary.

LINDA T.

A huge shout out to Candice down at DV Storage! This girl is awesome! I wasn’t sure the size of unit needed & in telling her what I was storing she was able to set me up with the perfect size. She was very knowledgeable & patient in answering every one of my questions & even took the time to explain the app that I needed for the gate. If you are needing a storage unit she is the person to see. Thank you for doing such a fantastic job Candice.

MICHELLE M.

As a tenant of Drayton Valley Storage, this is a wonderful facility with great staff. They offer a wide variety of units to suit anyone’s needs.

KATHY C.

Well priced. Snow removal within 2 ft. of units. Friendly staff.

STUART S.

We have had the opportunity (and need) to use the portable storage services of Drayton Valley Storage twice in the past 3 years. The service has been prompt, efficient and courteous. We are grateful for their presence in our community.

DIANE N.

My trailers been parked at DV Storage for about a year now. Super convenient parking, drive in ~ drive out. Candice is always super chill and friendly. Quick to answer questions. They keep the ground as clean and dry as possible. Very impressed with Drayton Valley Storage.

SKYLAR S.

10 out of 10

5 star service !!

I started storing my items with Drayton Valley Storage mid 2016

Over the 6 years, never once encountering a situation that I needed to bring to their attention.

I wouldn’t hesitate to rent again if opportunities arose.

Always got greeted with a smile.

Scott Koch

5 Stars. Amazing customer service, friendly staff, and very great pricing!!

Cody Blackmore

My experience with DV storage has been very pleasant. Romnique was very helpful in showing the different options and explaining the registration and the usage of the Pal Gate app.

Bart Van Campen

Romnique was fantastic and friendly to communicate with and has been very helpful.

Aleisha Heacock